Satu918's Commitment to Your Privacy
Satu918 values the privacy of every user who trusts our platform. This Privacy Policy clearly outlines the types of personal data we collect, the purposes for which it is used, how we protect it, and your rights as a satu918 platform user.
This document is prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia. By registering an account or using the satu918 platform — whether via the website or mobile app — you consent to us processing your personal data in accordance with the terms set out in this Privacy Policy.
If you have any questions or concerns about privacy, our team is ready to assist through the support channels available on the platform.
6 Ways satu918 Protects Your Data
We don't just comply with the law — we go further to ensure your information remains safe at all times.
256-bit SSL Encryption
All data transmitted between your device and satu918 servers is protected by industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted by third parties.
Secure & Isolated Servers
Your personal data is stored on secure server infrastructure with layered access controls. Only authorised personnel may access user data, strictly within the scope of their duties.
No Data Sales
Satu918 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information belongs to you — we only use it for the purposes you have consented to.
PDPA 2010 Compliance
All our data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010. We undergo periodic compliance reviews to ensure our standards remain current.
Two-Factor Authentication (2FA)
Two-factor authentication is available for all accounts, adding an extra layer of protection to prevent unauthorised access even if your password is compromised.
Full Data Control
You have full control over your personal data. Request access, correction, or deletion at any time through your account settings or by contacting our support team.
1Personal Data We Collect
Satu918 collects your personal data through several methods — directly when you register and use the platform, automatically through standard tracking technologies, and in certain cases, through trusted third-party sources. The following are the categories of data we collect:
| Data Category | Data Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration & KYC |
| Contact Information | Email address, phone number, mailing address | Account registration |
| Financial Information | Bank account details, transaction records, deposit and withdrawal history | Platform usage |
| Technical Data | IP address, browser type, operating system, device ID | Automatic (server logs) |
| Usage Data | Game history, login dates, platform activity records | Automatic (platform system) |
| Preference Data | Language settings, game preferences, responsible gaming limits | User settings |
2Purpose of Personal Data Use
Every piece of data we collect has a clear and legitimate purpose. satu918 uses your information for the following purposes:
- Creating and managing your account and verifying your identity through the required KYC process
- Securely and accurately processing deposits, withdrawals, and all financial transactions
- Providing responsive and effective customer support services
- Sending important notifications related to your account, transactions, and security updates
- Ensuring compliance with legal requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) measures
- Analyzing platform usage patterns to improve the overall user experience
- Detecting and preventing fraud, account abuse, and other unlawful activity
- Sending relevant promotional communications and offers — only where you have given explicit consent
We will not use your data for any purpose beyond those listed above without first obtaining your fresh consent.
3Data Sharing With Third Parties
Satu918 does not sell your personal data. However, in operating the platform safely and in compliance with the law, we may share certain information with the following categories of third parties:
- Payment providers: Required transaction details are shared with DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost to process your deposits and withdrawals
- KYC service providers: Identity information is shared with trusted third-party verification platforms to confirm your eligibility
- Regulatory authority: Data is shared with authorities when required by Malaysian law or a valid court order
- Technology providers: Infrastructure and cloud service providers that help us operate the platform — bound by strict confidentiality agreements
- Group companies: Entities within the satu918 group of companies, for internal operations and risk management purposes only
All third parties we work with are bound by data protection obligations equivalent to our own standards. We do not permit them to use your data for any purpose beyond what has been specified in our mutual agreements.
4Cookies & Tracking Technologies
The satu918 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Here are the types of cookies we use:
- Essential cookies: Required for core platform operations such as login session verification and security. Cannot be disabled.
- Functional cookies: Remembering your preferences such as language, display settings, and login details you have chosen to save.
- Analytics cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
- Performance cookies: Optimizing page load speed and your overall platform experience.
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the overall functionality of the platform.
5Data Retention Period
Satu918 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws in Malaysia.
- Active account data is retained for as long as your account remains active and in use
- Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements
- KYC and identity verification data is retained for a minimum of 6 years after the business relationship ends
- Customer support communication logs are retained for 2 years for reference and service improvement purposes
- Anonymised analytics data may be retained indefinitely as it cannot be linked to any specific individual
Once the retention period expires, your data will be securely deleted or fully anonymised using industry-recognised methods, ensuring it cannot be recovered or linked back to you.
6Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:
To exercise any of the above rights, contact our support team. We will process your request within 21 business days. In certain cases, we may require identity verification before processing your request to safeguard your data security.
7Data Security & Protection Measures
Satu918 continually invests in the latest security infrastructure to ensure your personal data is always protected to the highest standard. Our technical and organisational security measures include:
- In-transit data encryption using TLS 1.3 protocol
- At-rest data encryption using AES-256
- Role-based access control (RBAC) ensures only authorised personnel can access sensitive data
- 24/7 system monitoring with real-time threat detection and automated alerts
- Regular penetration testing by independent cybersecurity firms
- Mandatory data protection training for all staff who handle user data
- Detailed incident response procedures to address any data breaches promptly
In the event of a security incident that materially affects your personal data, we will notify you and the relevant authorities within the timeframe required by law, and take immediate steps to limit the impact of the incident.
8Cross-Border Data Transfers
In the course of platform operations, your personal data may need to be transferred or processed outside Malaysia — for example, for cloud storage or international transaction processing purposes. All such transfers are carried out with strict safeguards:
- Data transfers only take place to countries or entities that maintain an equivalent or higher level of data protection than Malaysia
- A comprehensive Data Processing Agreement is signed with all recipient parties
- Data is anonymised or encrypted prior to transfer wherever practicable
- Records of all cross-border data transfers are maintained for audit and compliance purposes
You may request further details about cross-border data transfers related to your account by contacting our support team.
9Children's Privacy
The satu918 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If you believe a child has registered an account or provided personal information to us without valid parental or guardian consent, please contact us immediately. Upon confirmation, we will take prompt action to delete the data and close the account as soon as possible.
10Changes to This Privacy Policy
Satu918 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your privacy.
- You will be notified of any material changes via in-platform notifications or email at least 14 days before they take effect
- The "Last Updated" date at the top of this document will always reflect the latest version
- Continued use of the platform after changes take effect is considered acceptance of the updated terms
- Previous versions of the Privacy Policy are retained and available upon request for reference purposes
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your information.
11Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
- The satu918 customer support team is available 24 hours a day, 7 days a week via in-platform live chat
- Submit your written enquiry via the support email listed on the platform
- For official complaints relating to data protection, you may also contact the Department of Personal Data Protection Malaysia
We are committed to responding within 2 business days for general enquiries, and within 21 business days for formal data subject rights requests. Your satisfaction is our priority and we will make every effort to resolve each enquiry transparently and fairly.